E&M Garage Solutions
Privacy Policy

E&M Garage Solutions ("E&M," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request an estimate, complete a form, or use our services.

1. Information We Collect

We may collect information including:

Name
Email address
Phone number
Service address
Photos and videos you submit
Project details and notes
Communications with our team
Electronic signatures
Payment and invoice history
We may also collect limited website usage information through cookies or analytics tools.

 2. Payment Information

Payments are securely processed through trusted third-party payment providers such as Stripe.

E&M Garage Solutions does not store your full credit or debit card information on our servers.

If you authorize us to save a payment method for future charges related to your approved project, your payment information is securely stored by our payment processor in accordance with their security standards.

Future charges will only be processed:

For the approved project;
For approved Change Orders;
In accordance with your signed Project Approval Form, Service Terms & Conditions, and applicable payment processor requirements.
An itemized final invoice will be provided showing all approved charges.

3. How We Use Your Information

We use your information to:

Prepare estimates
Schedule appointments
Perform services
Process payments
Send invoices and receipts
Respond to questions
Improve our services
Maintain project records
Comply with legal obligations

4. Photos & Videos

With your authorization through our Service Terms & Conditions or other written agreement, we may photograph or record projects before, during, and after completion for marketing, educational, or promotional purposes.

We will never publicly share sensitive personal or payment information.

5. Sharing Information

We do not sell your personal information.

We may share information only with trusted service providers when necessary to operate our business, including:

Payment processors (such as Stripe)
Scheduling and form providers (such as Jotform)
Accounting or bookkeeping providers
Website hosting providers
Legal or governmental authorities when required by law
These providers are responsible for protecting the information they receive.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You may request to:

Review your personal information
Correct inaccurate information
Request deletion of information where permitted by law
Opt out of marketing communications at any time
Certain records may be retained as required for legal, tax, accounting, warranty, or business purposes.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third parties.

9. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under 13 years of age.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

E&M Garage Solutions

Email: [email protected]

Phone: (909) 319-8317

Website: https://[email protected]